Business Analysis
Individualized Planning
Stakeholder Management
Problem-Solving
Data-Driven Decision-Making
Communication Skills
Requirements Gathering
Agile Methodologies
Technical Documentation
Systems Thinking
User Training and Support
From Case Manager and Software Developer
to Account Management
Fostering Relationships
As a special education teacher, building strong, trusting relationships with students, parents, and colleagues was essential for fostering a productive learning environment. In account management, client relationship-building is just as important.
Client Engagement: Successfully engagement with parents, students, and other educators, required understanding their needs, goals, and challenges.
Customer Retention: I worked to retain students’ trust and progress as a case manager and as a software developer, I provided transparent, frequent deliverables to maintain my client's business. I focus on ensuring client satisfaction, which leads to long-term partnerships.
Personalized Solutions: I adapted teaching methods and accommodations to meet the individual needs of students. As a developer, I cooperated with stakeholders for detailed requirements gathering and customized solutions or products to meet .
Problem-Solving & Tailored Solutions
In my previous roles, I was tasked with identifying barriers to student, system, and procedural success and finding creative ways to solve them. Root cause analysis and solution discovery has been a key part of software development, technical support, and especially teaching.
Needs Analysis: Gathering information to develop individualized solutions and maintaining clear lines of communication..
Root Cause Analysis: Diagnosing and resolving challenges and identifying issues that may be affecting client success and implementing effective solutions.
Conflict Resolution: Resolving conflicts between stakeholders, I have extensive experience handling delicate situations and am prepared to positively manage disputes or misunderstandings between clients and your company.
Communication & Collaboration
My ability to communicate effectively, both verbally and in writing, has also been a crucial part in my previous roles. The priority was to keep stakeholders informed and ensure that their needs were being met.
Clear Communication: Communicating complex information in ways that are easy to understand for all audiences.
Clearly explaining product features, solutions, and timelines to people fosters trust and builds positive professional relationships.
Stakeholder Management: As a case manager, I worked with a variety of stakeholders—parents, teachers, counselors—to create and implement education plans. As a programmer and technical support, I have worked every level on the corporate ladder up to former heads of state that act as Presidents of Private Organizations. In each case, I ensure client needs are met.
Work Experience
Innovative professional with a unique background in education and software development, driving strategic solutions.
Adept at optimizing workflows and delivering exceptional customer care.
Experience
Leadership and Management
Tech Company
January 2020 - Present
Focused on client relationship management and instructional design to enhance learning experiences.
Instructional Design
Education Sector
June 2018 - December 2019
Developed training programs and managed learning management systems for effective skill development.
Innovative Solutions for Your Success
At Jodi Marie, we showcase our unique blend of education and software development expertise, delivering strategic solutions and exceptional customer care through strong relationships and optimized workflows.
Exceptional service and innovative solutions.
Client Name
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Ms. Burgess is a delight to be around. She brings enthusiasm and compassion to her position and it is felt by everyone she works with, both students and staff…She has been an excellent addition to the department, demonstrating and encouraging a variety of differentiation strategies.
Jodi does it all… is a true leader. She has a positive attitude and fun spirit that builds a jovial work environment for all. Jodi's willingness and abilities allow her to mentor several of her colleagues.
★★★★★
★★★★★
... she was the force behind the change [and] the person who led the effort to migrate data from the old Wiki to the new Wiki. She is technically sharp, enthusiastic, fun, and actively participating in mentoring her teammates.
I wanted to let you know how appreciative we were to have Jodi on our team. During her time here she was consistently providing excellent support to our customers. Her professionalism on the phone was always there even while under “fire”.
Michael Gregory (retired)