Training and Learning Developement
Technical Support
Innovative Solutions Tailored to Your Goals
Account Management
Building Relationships
Problem-solving & Tailored Solutions
Communication and Collaboration
Project Management & Organization
Emotional Intelligence & Client Empathy
Training and Development
Monitoring Progress and Reporting
Leadership & Initiative
Training and Learning Development
Curriculum Design and Development
Needs Assessment & Stakeholder Engagement
Training Delivery and Facilitation
Assessment & Evaluation
Learning Management Systems (LMS) & Technology Integration
Soft Skills: Empathy, Emotional Intelligence, and Communication
Learning and Development Strategy
Technical Support
Support Engineer Experience
Root Cause Analysis
Problem Solving Skills
System Integration
Software Integrations and Testing
Ticketing Systems and Knowledge Base Mangement
Communication and Training
Learning and Development Strategy
Work Experience
Innovative professional with a unique background in education and software development, driving strategic solutions.
Adept at optimizing workflows and delivering exceptional customer care.
Experience
Leadership and Management
Tech Company
January 2020 - Present
Focused on client relationship management and instructional design to enhance learning experiences.
Instructional Design
Education Sector
June 2018 - December 2019
Developed training programs and managed learning management systems for effective skill development.
Innovative Solutions for Your Success
At Jodi Marie, we showcase our unique blend of education and software development expertise, delivering strategic solutions and exceptional customer care through strong relationships and optimized workflows.
Exceptional service and innovative solutions.
Client Name
"
Ms. Burgess is a delight to be around. She brings enthusiasm and compassion to her position and it is felt by everyone she works with, both students and staff…She has been an excellent addition to the department, demonstrating and encouraging a variety of differentiation strategies.
Jodi does it all… is a true leader. She has a positive attitude and fun spirit that builds a jovial work environment for all. Jodi's willingness and abilities allow her to mentor several of her colleagues.
★★★★★
★★★★★
... she was the force behind the change [and] the person who led the effort to migrate data from the old Wiki to the new Wiki. She is technically sharp, enthusiastic, fun, and actively participating in mentoring her teammates.
I wanted to let you know how appreciative we were to have Jodi on our team. During her time here she was consistently providing excellent support to our customers. Her professionalism on the phone was always there even while under “fire”.
Michael Gregory (retired)